Agilent Technologies, Inc. Informatics Software Support Engineer in Belgium
Agilent is the premier laboratory partner for a better world. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Join the Informatics Support Team for Agilent's Life Sciences and Applied Markets Group (LSAG) Software and Informatics Division. This team supports the world's leading software for managing laboratory instrumentation, electronic content management, and business process workflows. Our products provide a web based infrastructure for automation of the entire lab, from data generation through analysis and reports. In addition to providing open platform architecture for automation of the entire lab, our software adds value to our instruments resulting in increased sales.
This position can be worked from any Agilent offices across Europe.
In this team your role will include:
Assisting Agilent front-line support teams to solve technical issues with informatics software including database, networking, and chromatography issues
Managing product escalations during stressed situations when multiple Agilent people teams are involved or when difficult support issues are presented
Working directly with customers to solve technical and application issues with informatics software including database, networking, and chromatography questions
Enabling Agilent personnel to implement informatics solutions at customer sites through in-depth presales activities and training courses developed and delivered by you
Documenting technical solutions to allow customers to better help themselves
Working directly on development projects for new informatics solutions by documenting product design and implementation
Bachelors or Master Degree or University Degree or equivalent
Minimum 2 years experience around regulated laboratory environments. GMPs, FDA21cfr11, ISOs
Excellent problem solving and troubleshooting skills
Ability to work in a high energy team environment
Self management and sound decision making skills are vital to the role.
Must be able to work well under pressure.
Must have excellent verbal and written communication skills
Knowledge of Windows networking and Active Directory
Knowledge/experience with Citrix and virtualization techniques is required
Excellent working knowledge of Agilent OLCDS products is a must.
Knowledge of Agilent Masshunter/MS
Date Posted: 21/Mar/18
Job Title: Informatics Software Support Engineer
Business: Life Sciences and Applied Markets Group
Job Category: Support / Service
Job Sub-Category: Remote Eng
Country or Area: Austria Belgium Denmark Finland France Germany Ireland Israel Italy Netherlands Norway Poland Russia Spain Sweden Switzerland United Kingdom
Shift: Day Job
Job Type: Experienced
Travel Required: Occasional
Duration (Temp Positions Only): Not applicable
HR Country Location: Spain
HR Town/City Location: Madrid