Oracle Functional Architect, Product Development Sales and Engagement Cloud Center of Excellence in Vilvoorde, Belgium

Functional Architect, Product Development Sales and Engagement Cloud Center of Excellence

Preferred Qualifications

Key to accelerating the success of Oracle Sales and Engagement Cloud is nurturing a broad set of highly referenceable customers. Our customers must achieve their business objectives and drive significant business value into their organizations through broad adoption of our products. Our team is measured on attaining deep, high affinity references as well as developing and deploying highly leveraged, scalable best practices to ensure the success of our customers and their implementers.

As we have grown, the scale, size and relative complexity of implementations have dramatically increased. A Functional Architect within the Engagement Cloud Center of Excellence (CoE) works alongside Development, Support, Field Customer Success Managers, and Systems Integrators to start customers off with a solid solution architecture, design, and implementation plan that aligns the customer’s business requirements to an Oracle solution that will exceed their expectations. The successful candidate will have extensive experience in architecting, designing, and planning the implementation of complex sales (Sales Force Automation, Partner Relationship Management, Customer Data Master) and B2B service and service knowledge management applications integrated into enterprise data centers. The candidate will have deep experience in the business environment and process supported by Oracle’s sales and B2B service products.

Oracle Product Development Sales and Engagement Cloud CoE team members over time become the Oracle experts assisting a broad field organization of trained, competent implementation delivery consultants from leading Systems Integrators, including Oracle Consulting, working alongside Oracle’s Field Customer Success Managers and Oracle Support. Most CoE team members have years of experience in Consulting, Pre-sales, or Product Management on Oracle Sales Cloud, CRM On Demand, Oracle Siebel, Oracle Netsuite, Oracle's E-Business Suite or other enterprise software

Roles and Responsibilities

You will interact regularly, both remotely and on-site, with the customer, their chosen implementation partner, Oracle's Cloud Service Delivery Managers and key Oracle executives to provide initial architectural, design, and planning workshops and guidance as well as ongoing oversight during the Oracle Sales and Engagement Cloud implementation, ensuring all parties stay aligned. This will include reengaging during and after the implementation and “go-live” of the solution, discussion of any critical issues, and coming to agreement on appropriate action plans of resolution. You will act as a bridge between the customer team and Oracle Product Development to provide bidirectional insights and establish yourself as a trusted partner to both. You will drive to closure any architectural or design issues that put the go-live at risk, including defining ownership between the customer, the integration partner, and Oracle.

This is a high visibility position and you will often be interacting with C-level executives, both within the customer’s IT, sales, marketing and service organizations and within Oracle. Therefore, excellent communication, customer management, and executive level presentation skills are required, as requisite experience. You will engage before the customer kicks-off their implementation and you will continue with the customer throughout their relationship with Oracle. Your objective is to ensure that the customer realizes the business benefits they hoped to achieve with their Engagement Cloud CRM, Service initiatives. You will simultaneously engage with a variety of customers at any one time, from Fortune 500 customers to upper, mid-market customers.

Experience and Skills

Work is non-routine and very complex, involving the application of advanced technical/business skills in our area of specialization – SaaS delivery of Customer Experience (CX) solutions, chiefly Oracle’s Engagement Cloud. This is a leading contributor – an architect - individually and as a team member, providing direction and mentoring to others.

  • BS or BA Business Administration, Accounting; MBA is a plus.

  • At least 15 years of experience in enterprise software architecture, planning, and implementation.

  • Experience in setting IT strategy and leading business organizations through change is desirable.

  • Experience leading the implementation of enterprise-class, mission-critical applications.

  • At least 3 years of experience in Cloud (IaaS, PaaS, SaaS, DBaaS, DTaaS, DRaaS, …) environments.

  • Experience with CRM software and particularly, Oracle Sales Cloud, Siebel, Oracle CRM On Demand, Oracle Netsuite, or SFDC is highly desirable.

  • Sufficient knowledge of a broad set of SFA, service and service knowledge management processes so as to understand, direct, and communicate the issues between the relevant parties.

  • Familiarity with the capabilities of modern analytics reporting tools is desirable.

  • Experience delivering in-person architecture, integration, design, and planning workshops with multiple customer roles – business owner, IT, end-users.

You are someone who is:

  • A team player with strong interpersonal skills

  • Has excellent verbal and written communication skills at executive, architect, admin, and end-user levels

  • Has strong organizational and process management skills and attention to detail

  • Has the credibility and experience (and desire) to engage with customer executives

  • Enjoys the challenge of "the unexpected"

  • Can rapidly sort out "fact from fiction" in any situation and motivate forward progress

  • Can work well in a delivery team environment

  • Able to quickly garner respect

  • Demands a lot from yourself and others with whom you work

  • Constantly broadening and deepening your knowledge of the products you work with and your general skills

  • Loves helping customers solve business problems with technology

  • Open to traveling 30% - 40% of the time

As part of the team you will make significant contributions to assist our customers, systems integrators and field service delivery organization through the implementation project while significantly shaping product strategy and growth of our cloud applications.

Detailed Description and Job Requirements

Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will specify, design and implement major changes to existing software architecture. Define project needs. Build and execute unit tests and unit test plans. Review integration and regression plans created by QA. Communicate with QA and porting engineering to ensure consistency, testability and portability across products in general.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Product Development

Location: GB-GB, UK-Reading

Other Locations: NL-NL,Netherlands-Utrecht, IT-IT,Italy-Cinisello Balsamo, SE-SE,Sweden-Solna, BE-BE,Belgium-Vilvoorde, FR-FR,France-COLOMBES Cedex, GB-GB, UK-London, SE-SE,Sweden-Stockholm, IT-IT,Italy-Rome

Job Type: Regular Employee Hire

Organization: Oracle