Cargill Customer Service Representative in Mechelen, Belgium

Customer Service Representative

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Within the Cargill Texturizing Solutions (CTS) Business Unit, we are looking for a Customer Service Representative.

He/she will be responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all order-related issues and acts as an interface to other internal CTS departments. This position is required to navigate fluidly between multiple operating systems including SAP and JD Edwards (Aforce) to execute a limited scale of customer service activities.

The Customer Service Representative will supports Sales department and product line to realize the business objectives and champion Supply Chain procedures & business rules.

Major Tasks

The Customer Service Representative will

  • Be responsible for the management of customers’ orders, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations

  • Pro-actively follow ups all the key stages of an order such as availability check and regular customer updates

  • Enable and manage adequate communication with Sales Support, Commercial team, and other Supply Chain functions

  • Collaborate with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements

  • Prevent overdue in checking daily information’s in SAP and Aforce systems, follows up Overdue together with the account manager and sales support functions

  • Assist with the creation and verification of credit/debit invoices for customers

  • Actively participate in the Customer Management Incident process as each situation requires

  • Actively participate to the forecasting process

  • Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)

  • Back up for other team members



  • Bachelor or master degree, preferably in Commercial or Supply chain orientation

  • German or Dutch or English or Italian native speaker

  • Excellent knowledge (written and spoken) of

- English (if not native) and

- at least 1 of the 3 non-native languages : German or Dutch or Italian

  • Preferably at least 1 year professional background within Customer Service or supply chain experience

  • Experience with SAP / JD Edwards is a strong plus

  • Proven proficiency in Microsoft Office Package (Outlook, Excel, etc.) mandatory

  • Customer focus and sense of service

  • Able to work autonomously

  • Strong problem solving mind set

  • Able to prioritize and to cope with urgency; able to manage stressful situations

  • Quick learner

  • Excellent communicator

Job Supply Chain Management

Primary Location Belgium-VAN-Mechelen

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: MEC01053