Integrated DNA Technologies Technical Support Representative in Leuven, Belgium

We are currently looking for a Technical Support Representative to join our team.

As a Technical Support Representative your main focus lies on providing support to customers, mainly by helping them out on their technical inquiries. You will provide technical recommendations to customers regarding IDT’s products and services, assist them with designing oligos and assays that fit their needs and troubleshoot whenever customers experience problems using IDT’s products.

Furthermore you will be the first point of contact for customers who are interested in Synthetic Biology related products. Generating quotes, processing orders, providing status updates … It is all part of this diverse job.

The ideal candidate for this position has a Master’s degree in a science related field, e.g. molecular biology, biology or chemistry. Fluency in English is required since you will be in touch with customers and colleagues from around the world, both by email, phone and web chat. You are a highly organized person, knowing how to prioritize and multitask.

Do you have the skills for this job and do you want to keep improving your knowledge on molecular biology? Then do not hesitate and apply for this position now.

  • Qualify to all requirements for the Customer Support Representative.

  • Answer and troubleshoot complex customer inquiries received by phone and email.

  • Provide technical recommendations to customers aimed at improving their experience using IDT’s products and services.

  • Assist customers with designing oligos and assays used in various applications.

  • Utilize sales and manufacturing databases for all IDT locations in order to track orders, download quality control documents and review oligo manufacturing history, for troubleshooting purposes.

  • Resolve complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer’s satisfaction.

  • Handle BVBA and INC manufactured Best Efforts.

  • Assist BVBA customers with Synthetic Biology related enquiries, including but not limited to, generating quotes, processing orders, lab requested cancelations and Best Efforts etc.

  • Develop and deliver technical training for IDT products and end-use.

  • Maintain a permanent collaboration with relevant groups within the organization (SBS, SAS, manufacturing etc.).

  • Document all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database.

  • Perform other duties as assigned by management.

  • Be aware of the quality and environmental policy and contribute to achieving quality and environmental goals by following all related procedures and work instructions. And by doing so adhere to the requirements of the ISO 9001, 13485 and 14001 standards applied within the company, where applicable.

  • Master’s degree or equivalent in molecular biology or related science field.

  • Must be able to read, write and speak English fluently. Other languages preferred.

  • Must be able to keep key personnel informed and up-to-date of imminent issues.

  • Must be able to search current scientific literature for potential relevant methods and techniques to acquire necessary information to influence the group’s development.

  • Must be highly organized and able to multi task.

  • Must be able to interact in a professional manner with customers, employees and all levels of management.

  • Must have excellent computer skills (Microsoft Excel-Word-PowerPoint).

  • Must be able to work over 40 hours per week, if required.

ID: 2018-3736

External Company Name: Integrated DNA Technologies, Inc.

External Company URL: http://www.idtdna.com/site

Street: Interleuvenlaan 12A

Overview: We are currently looking for a Technical Support Representative to join our team. As a Technical Support Representative your main focus lies on providing support to customers, mainly by helping them out on their technical inquiries. You will provide technical recommendations to customers regarding IDT’s products and services, assist them with designing oligos and assays that fit their needs and troubleshoot whenever customers experience problems using IDT’s products. Furthermore you will be the first point of contact for customers who are interested in Synthetic Biology related products. Generating quotes, processing orders, providing status updates … It is all part of this diverse job. The ideal candidate for this position has a Master’s degree in a science related field, e.g. molecular biology, biology or chemistry. Fluency in English is required since you will be in touch with customers and colleagues from around the world, both by email, phone and web chat. You are a highly organized person, knowing how to prioritize and multitask. Do you have the skills for this job and do you want to keep improving your knowledge on molecular biology? Then do not hesitate and apply for this position now.