CommScope, Inc. Technician, IT in Kessel-Lo, Belgium
Performs a variety of activities related to the set up or technical support of client computers, servers and peripherals that fall within defined guidelines and escalates more complex problems to next tier technical support team and/or outside vendors. Works with clients in a variety of settings which may include providing phone or email support, remote access to client's computer, as well as providing desk side support.
· Provides technical supports to clients for the acquisition, usage and installation of company provided desktop and portable workstations, peripherals, mobile devices as well as company standard operating systems and software. Tracks client service requests in internal help ticket tracking system and follows up with clients to ensure effective resolution and customer satisfaction. Coordinates referrals for more complex issues to next support tier and/or external resources.
· Supports the installation, troubleshoot and usage of wired and wireless Local Area Networks under the direction of the Networks team. This includes identify user requirements, monitor LAN performance and perform network security management.
· Supports the installation, troubleshoot and usage of communication systems. Typical communication systems included PBX, Voicemail, video/web/voice conferencing and mobile phone service support.
Acts as team member for special assignments within the department, supporting IT systems initiatives and projects implementations.
Education and requirements
Minimum Diploma with 3.-5 years relevant work experience.
Familiar with standard IT concepts, practices, and procedures.
Sound analytical and trouble shouting skills
Ability to work independently
Proven ability to manage multiple initiatives/projects
Excellent communication and telephone skills
Fluent in English and Dutch