Danaher Corporation Customer Service Representative in Hoegaarden, Belgium
Danaher Company Description
Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.
Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient’s last line of defense from dangerous pathogens. Pall’s food and beverage products provide critical protection from contaminants during various manufacturing steps.
Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall’s engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels.
Headquartered in Port Washington, New York, Pall has offices and plants throughout the world.
To learn more about Pall, please visitwww.pall.com/green.
The Customer Service Representative is responsible for all aspects of export/import order management activity and play an integral role in supporting sales and operations groups in achieving global objectives and customer satisfaction. For this, you obtain, analyze and verify the order information in a client friendly way. He/she initiates and/or implements corrective actions in order to ensure an excellent standard of service. The Customer Service Representative prepares customer service summary reports and co-ordinates the handling of special questions. * Enter, monitor and amend, where required, current sales and service orders to ensure Customer requirements are met * Ensure necessary paperwork requirements by country are clearly communicated to to shipping plant in the order * Maintain copies of all sales orders processed using the storage media provided * Monitoring and distribution of Invoices * Raise Credit/Debit notes, Product Return and Cancellation Authorization as agreed by the Customer Service Manager. * Creating and monitoring Expedite requests * Close follow up on key-accounts * Liaising with other departments as appropriate e.g. Manufacturing, Logistics, Documentation, Accounts and Field Sales. * Liaising with other local customer service/sales departments to provide plant information and assist on information requests - Liaising with other departments as appropriate * Investigation and resolving Customer and Inter-company departmental queries to a satisfactory conclusion. * Respond to routine and technical communications/enquiries from Customers and Sales Force. * Ensure Sales Office procedures are operated in accordance with those detailed in the Pall Quality Manual * Chasing credit and delivery blocks with local sales and credit control
* Minimum a Bachelor's degree or equivalent by experience; * Fluent in English, Dutch and French. Knowledge of any other European languages is a plus; * Proficiency in MS Office, experience with ERP's (SAP is preferred); * Understanding of Biotech Processes and Knowledge of the European market is an asset; * Self-motivated; * Good communication skills, both verbally and in writing; * Good analytical and organizational skills; * Ability to operate as a member of a multidisciplinary team (sales, marketing, engineering, ...).
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Job Function: Customer Support
Primary Location: EMEA-Western Europe-Belgium-VBR-Hoegaarden
Req ID: SUT000355