Volvo Group Customer Support Coordinator - French and German in Gent (Oostakker), Belgium

FUNCTION - CONTENT

You will be part of the Coordination Team, support the different processes for Technical & Connected Service Support.

You coordinate the support process: registering and translating questions, solving non-technical problems, communicating with the dealer network and internal colleagues, following up on reported issues

You prepare incoming questions in such a way that the technical support engineers get qualitative information to start their investigation

You request and follow up on customer satisfaction

You actively work with continuous improvement within your area of responsibility

FUNCTION - PREREQUISITES

  • Excellent communication skills

  • Sufficient IT knowledge to use the wide range of systems

  • Customer oriented and interested in continuous improvement

  • Profound knowledge of English, in combination with French and German

  • Knowledge of any other European language is an asset

  • Knowledge of Volvo products and processes is an asset

Hiring manager: Deborah De Moor

HRBP: Emma Parry

SG2

Offer:

  • Interesting opportunity within an international environment.

  • Flexible workinghours

  • Our company culture is how we interact with each other, with our customers and with society as a whole, to achieve our business objectives. It is rooted in our history and is critical to our company’s long term success. It is the foundation on which everything else is built.

The wanted Volvo Group culture is described by a set of five carefully chosen values. They serve as a guide to our day to day behavior, they drive our decisions at all levels of the organization. They express our shared beliefs across regions and entities and create the base for a high performing culture.

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID

81639BR

Entity

Volvo Trucks

State/Province

Oost-Vlaanderen

City/Town

Gent (Oostakker)

Employment/Assignment Type

Regular

Travel Required (Maximum)

None

Last application date

Functional Area

Aftermarket

Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran