Volvo Group Customer Support Coordinator - French and German in Gent (Oostakker), Belgium
FUNCTION - CONTENT
You will be part of the Coordination Team, support the different processes for Technical & Connected Service Support.
You coordinate the support process: registering and translating questions, solving non-technical problems, communicating with the dealer network and internal colleagues, following up on reported issues
You prepare incoming questions in such a way that the technical support engineers get qualitative information to start their investigation
You request and follow up on customer satisfaction
You actively work with continuous improvement within your area of responsibility
FUNCTION - PREREQUISITES
Excellent communication skills
Sufficient IT knowledge to use the wide range of systems
Customer oriented and interested in continuous improvement
Profound knowledge of English, in combination with French and German
Knowledge of any other European language is an asset
Knowledge of Volvo products and processes is an asset
Hiring manager: Deborah De Moor
HRBP: Emma Parry
Interesting opportunity within an international environment.
Our company culture is how we interact with each other, with our customers and with society as a whole, to achieve our business objectives. It is rooted in our history and is critical to our company’s long term success. It is the foundation on which everything else is built.
The wanted Volvo Group culture is described by a set of five carefully chosen values. They serve as a guide to our day to day behavior, they drive our decisions at all levels of the organization. They express our shared beliefs across regions and entities and create the base for a high performing culture.
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Auto req ID
Travel Required (Maximum)
Last application date
Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran