IHG Training Manager - Crowne Plaza Brussels Airport (M/W) in Brussels, Belgium
Manage Human Resources training and development programmes
for hotel team members. Promote a positive team culture while ensuring our guests
experience is unique and brings the brand to life.
At Crowne Plaza we look for people who are dynamic,
confident and ambitious; people who excel in their role and help our guests
Duties and responsibilities
Assist in the creation of and work within the
established Human Resources department training budget and control expenses.
Monitor staffing to manage costs.
Identify and assess future and current training
needs through job analysis, career paths, annual performance appraisals and
consultation with line managers
Draw an overall or individualized training and
development plan that addresses needs and expectations of each staff member
Create and maintain up-to-date an Annual Training
Plan taking into account hotel and people priorities. Also make available the
Monthly Training Calendar to all employees.
Deploy a wide variety of training methods –
Conduct, organise and/or tailor internal training programs as necessary including
induction and orientation sessions
Develop, foster and organise IHG cross trainings
within the hotel and provide opportunities for ongoing development
Create programmes to foster a positive work
environment for all employees. Support and administer an annual team member
Educate and train managers on progressive
discipline processes in accordance with hotel or company policies including
progressive disciplinary process, performance management process, and related
programmes to foster productivity, and enhance performance.
Oversee maintenance of accurate and up-to-date
personnel files and records for all employees regarding trainings and
Develop creative ways to inspire and motivate
team members to provide guests with a unique experience.
Make time to interact with guests to solicit
feedback and build relationships to understand how team members can increase
Work with department managers to develop
initiatives to reach service standards and drive continuous improvement in the
Develop awareness and reputation of the hotel
and the brand in the local community and promote team member involvement in
local community. Build loyalty to the firm thanks to suitable training and
Enhance employees’ skills, performance,
productivity and quality of work
Monitor and evaluate training programs’ effectiveness,
success and ROI periodically and report on them
Maintain a keen understanding of training trends,
developments and best practices
Ensure compliance with relevant employment laws
and hotel or company policies and procedures. Conduct annual HR
Research and investigate all workplace issues to
discover facts, identify potential risks to the hotel or company, and
facilitate resolution through your employee training programs. Escalate serious
issues in a timely manner.
Perform other duties as assigned. May also serve
as manager on duty.
Qualifications and requirements
High school diploma / secondary education / equivalent
plus 2 years of related experience in Human Resources, or an equivalent
combination of education and experience. Some college courses in Human
Resources, Employment Law or related field preferred. Must speak fluent
English. Other languages may be preferred.
Job: Human Resources
Requisition ID: BRU000088