Baxter Field Services Engineer in Belgium, Belgium
About Baxter Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
A Career That Matters Baxter’s employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day.
The Technical Services Field Engineer is responsible for:
Performing service activity on products supplied by Baxter within the geographical area of responsibility (Belgium). Exceptional activities may be required for the Netherlands as per need.
Performing sales support activities on products & processes within the geographical area of responsibility
Install, service and maintain Baxter products in line with acquired certifications
Establish and maintain communication and partnership with customers, team members and business contacts
Ensure all activities are performed following the available instructions and information, within the Quality system framework
Ensure all activities are carried out with maximum attention towards GDP, GMP and EHS rules
Report all relevant service activity, to ensure updated and accurate service data in the ERP service systems
Immediately escalate to supervisor any complaint or issue linked to its service activities
Identify and report any business opportunity with our customers
Being a direct interface with our customers, mainly to handle complaints, it is essential to be able to handle stressful situations
Compliance with country specific requirements
Perform phone assistance to patients or customers and participation to the on-call duties program as defined in the on call policy
Skills and Experience
This function requires a technical degree (preferably medical instrumentation, electro-mechanics or hydraulics) or equivalent through experience.
The main skill of a TS Field Engineer is the continued commitment to deliver the best service solution for our customers and patients, and doing this in an efficient and cost effective way.
Disciplined, independent in executing tasks, but also a strong team player
Able to work independently and open to empowerment and direct responsibilities
Driven to deliver high quality service
Team spirit and maximum flexibility is required
o Dutch, French: mother tongue or fluent, both written and read
o Reading, understanding and basic conversation in English are a must
o Basic understanding/knowledge of electronics
o Basic understanding/knowledge of ESD protection
o Basic understanding/knowledge of the Medical Device Directive
o Understanding/knowledge of hydraulics is an advantage but not a must
o Natural interest in IT applications
o Basic use of current Windows operating systems
o Basic use of MS office applications (Word, Excel, …)
/ / / Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic. /
Job: *Technical Services
Organization: *Global Services - EMEA Field Service
Title: Field Services Engineer
Requisition ID: 180005QB