Caterpillar Order Fulfilment Supervisor in Vlaams Brabant, Belgium
She/he will support the Order Fulfillment Manager in meeting defined goals in CAT parts distributionservices to EAME dealers and customers.
He/she is responsible for the expediting of emergency backorders on material, negotiations with
sources of supply on delivery dates and follow-up on deliveries.He/Sheis a ‘key contributor’ in howour dealers perceive timeliness, accuracy and reliability on EAME CAT parts availability and services.
She/he has to ensure appropriate inventory levels, timely availability of material and the well
functioning of related order fulfillment activities to enhance services to dealers, customers, the CATparts network or other internal CAT customers.
He/she will lead and coach an Order Fulfillment team (8-10 people) and can act as a project
lead/sponsor on common initiatives with marketing, product support groups or related CAT parts
She/he acts as a liaison within the EAME Order Fulfillment team for the review, set-up and installationof new approaches in CAT parts - SPM,GATP etc...He/Shecan act as a liaison towards processpartners or other Caterpillar divisions for the development of common goal agreements, or representthe EAME Order Fulfillment team in related meetings.
Applicants must beopen mindedentrepreneurs,with a driveto delight the customerand are
committed,flexible team playersin aglobalteam. Applicants need a good sense forpeople
developmentand consider coaching people as part of their daily deliverables. Goodorganizationalandanalytical skillsare required.
Excellent verbal and written communication in English is a must. Effective verbal communication inFrench and Dutch are required.
A thorough understanding of the parts distribution network is an asset, andprior experiencein
domains oforder fulfillmentorprocurementorcustomer servicesis beneficial.
Knowledge of Order fulfilment Management systems, Antares,DRPr, CRM,CID,Lognet.
Previous direct interaction with Caterpillar Dealers/ Suppliers, both internal and external, Marketing,Product Support, Operations, Transportation will contribute to a faster enrollment. Expertise in EAMECustoms and compliance regulations are always welcome.
Excellent written communication in French and Dutch.
Job: *Order Fulfillment
Title: Order Fulfilment Supervisor
Location: Belgium-Vlaams Brabant-Grimbergen
Requisition ID: 170007FI