Caterpillar Dealer Expediting Analyst in Vlaams Brabant, Belgium
As a member of a dynamic team you make sure dealer first line support is available at all times. You are flexible and adapt easily to workload fluctuations. On a daily basis you are in touch with dealers by phone or electronic communication. You collaborate with Cat Logistics colleagues in Traffic, Operations and POFD, both in Grimbergen and in other Cat facilities worldwide.
Job Duties/Responsibilities may include, but are not limited to:
**Documenting dealer calls and interpreting dealer inquiries sent through the Customer Inquiry Database.
**Scrutinizing Parts Distribution systems for valuable information on backorders.
**Ensuring dealer backorders are filled.
**Giving quick and customized feedback to Caterpillar dealers.
**Handing over complex files to other teams for in depth problem solving activities.
**Keen customer focus.
**Being a team player at all times.
**Problem solving ability.
**Able to work efficiently in busy and challenging environment.
**Experience of Cat logistics processes & systems preferred.
**Good language skills in English and French.
**Knowledge of other languages.
**Good communication, interpersonal and collaboration skills.
Your road to fulfillment is built through a Caterpillar career. As part of the talented Caterpillar team, you discover the satisfaction of working for a global leader that is making sustainable progress possible.
EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
Title: Dealer Expediting Analyst
Location: Belgium-Vlaams Brabant-Grimbergen
Requisition ID: 1700057U