SunGard Technical Writer in United States

Technical Writer

  • Job ID #:46838

  • Functional Area:Information Technology

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:20

  • Primary Location:

  • Secondary Location(s):

    • Department:OPITO Operations IT
  • Education Desired:Bachelors Degree or equivalent

Email a FriendSaveSaveApply Now

Position Responsibilities\Requirements:


Produces high-quality documentation that contributes to the overall success of our products.

Works in collaboration with Business Analysts Core Product, Technicians, Product Managers, and Product Consultants to make our products easier to use.

Ensures product documentation is accurate and up-to-date and easily accessible.


  • Bachelor’s degree or the equivalent combination of education, training, or work experience.

  • Proven working experience in technical writing of software documentation (developer’s manuals, API documentation, user manuals, training material).

Key Responsibilities

  • Works with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

  • Analyzes existing content, challenges quality of the content focusing on reuse and single-sourcing opportunities.

  • Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience.

  • Consolidates documentation, ensuring full coverage for various audiences.

  • Reviews documentation written by other staff members.

  • Creates and maintains the information infrastructure (tools, versions, indexation, maintenance processes) to maximize accuracy, access and usage of information.

  • Apply your writing abilities to improve content at all levels of the product chain: user interfaces, messages, developer, analyst, end-user, administration, marketing and commercial documents.

Primary Skills and Attributes

  • Team player.

  • Good listener.

  • Communicates precisely, accurately and with clarity.

  • Able to quickly grasp complex technical concepts and make them easily understandable using the appropriate material.

  • Analytic mind & eager to learn (a lot of time will be spent in analyzing documents, discussions with other people).

  • Proven experience with writing technical documentation is required.

  • Excellent oral and written skills in English are a must.

  • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio). Knowledge of other authoring/publishing tools is an asset.

  • Working experience with Microsoft SharePoint and Atlassian Confluence Wiki is an asset.

  • Good understanding of complex software applications concepts.

  • Basic familiarity with software development lifecycle.

FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.



FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability