General Electric Field Service Engineer HPG in Various, Belgium
GE announced they signed a definitive agreement to sell the Water & Process Technologies business to SUEZ, a services and solutions company with global operations primarily in water and waste management. The deal will be subject to customary closing conditions such as regulatory review and appropriate consultation and we expect this to be complete by mid-2017. Water & Process Technologies will operate business as usual through this process and will continue to meet its commitments to its valued customers and employees. This includes hiring strong talent to help the business grow and be successful. GE is targeting to complete the sale of the business by mid-2017.
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Working with one or more Account Managers, the FSR will be responsible for achieving defined goals & objectives as well as working safely, compliantly and efficiently within a defined group of customer accounts. They will take guidance from Account Managers and will service, recommend changes, report and communicate with customer representatives on treatment performance in accordance with the commercial agreement.
Work in compliance with the GE Spirit and Letter and EHS regulations
Collect samples, conduct analysis & produce service reports in line with the agreements with the customer (by contract) for the customers that are assigned
Be aware of contract content
Be aware of lab procedures to use and reasons for exceptions
Keep the customer "Analytical manual" up to date
Maintain a relationship with the key contact persons at all levels
Face-2-face discussion of generated reports with customer contacts on a regular basis (as agreed with Account Manager)
Know the 'leading indicator' for every application (know the CTQ's of your customers)
Keep trending of key parameters up to date and follow-up on irregularities
Prepare all the relevant data for use in Review meetings
Maintain and safeguard quality of the delivered work:
Owner of the inventory follow up, no out of stock situations
Anticipate on possible logistic problems (respect lead time in ordering) of items within service engineers power
Acquire and maintain all relevant knowledge on applications and customer processes which are serviced
Communicate pro-actively, inform team members and customers in an effective way
Be aware of the value generation plans at the customers
Continuously drive and deliver added value to the customers through optimization in chemical treatment in close cooperation with the account manager and technical support functions
Work in close cooperation with the Account Managers and other Service Engineers at the assigned customers
Stay informed on the market / customer situation and share appropriate information with the HPG Benelux team Qualifications/Requirements:
Service oriented, external focus
"No 9 to 5 mentality"
Strong Chemical background, at least bachelor or equivalent knowledge and experience
Taking initiative – driven by technical improvements
Team player and independent
Commercial feeling and interest
Good communication and computer skills
Good knowledge of Dutch & English is required Desired Characteristics:
EHS: Identify & share best practices
Follow up on trends of service work to identify optimization opportunities
Take ownership of improvement actions
Keep informed on progress on commercial team targets
Stay informed on technical innovations
Anticipate (work) planning problems
Challenge existing processes (continuous improvement) Locations: Belgium, Netherlands; Herentals, Antwerpen, Zeeland, Moerdijk, RotterdamGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.