Cargill Program Manager – Salesforce.com in Mechelen, Belgium

Program Manager – Salesforce.com

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Overview:

The Program Manager (PM) is responsible for the globalmanagement of the Customer Relationship Management (CRM) Business Analysts(BAs) across Cargill's Food Ingredients & Bio-Industrial (FIBI) Enterprise. You will also be responsible for creating and owning a global roadmapfor the FIBI Instance of Salesforce.com (sfdc) that rolls up the CRM BA’sbusiness sfdc.com roadmaps. You will ensure that instance architecture qualityand organization health is maintained and is responsible for creating and enforcing orggovernance. This role is also a technicalresource to CRM BAs, Global IT, Business Pricing Teams and 3rdparties for complex issues.

The Program Manager:

  • Ownsthe enhancement roadmap to execute and prioritize projects

  • Supportsthe long term operational health of the org

  • Validatesand sets all technical deployments

  • Providesguidance and training to CRM BAs and Leadership on new and existing Salesforce.com capabilities

Principal Accountabilities:

25% - Create and own the FIBI Salesforce.com roadmap (including enhancements, projects,milestones and adoption metrics) in collaboration and alignment with theBusiness Process Manager (BPM), CRM BAs and Global IT (both Customer Facing andBRMs). Prioritizes projects andidentifies parallels and themes across businesses to ensure overall health, valueadd and flexibility of the salesforce.com org.

25% - Provideleadership and direction to the CRM BAs. Manage CRM Business Analysts to insure they are executing upon theirresponsibilities and providing value to their assigned businesses and helpingto remove barriers when needed.

15% - Governlarge projects initiated by CRM BAs working with appropriate 3rd parties toensure that correct solutions are being implemented that follow FIBI/Global ITprocess and the Org Governance policies. Manage and review all deployments and changes into the Salesforce.comOrg to protect org health.

10% - Provideleadership to the CRM BAs and their respective businesses on how to leverageSalesforce.com to help reach goals and execute strategy.

10% - Responsiblefor the creation, communication and enforcement of FIBI’s Salesforce Org Governancepolicies and procedures to help maintain and ensure architectural integrity.

10% - Ensureall changes made to the Salesforce.com org do not negatively affect or changethe established process models without approval from FIBI Stakeholders and leadto enhanced capabilities that are being used to create value

5% - Work with business unitpricing teams to insure continuous integration and improvement of theConfigure, Price, Quote (CPQ) tool.

Qualifications

Required:

  • 4 year Collegedegree

  • 7 years businessexperience, at least 2 years with Salesforce.com as an administrator and/orconsultant with Technical Expertise on Sales Cloud and Multi-Tenant Organizations

  • Sales andMarketing Process Improvement Experience

Preferred:

  • Sales Cloud Consultant Certification

  • Experience with

  • Implementation/Supportof Salesforce.com CPQ Solutions

  • Management of ComplexMulti-Tenant SFDC Org

  • Salesforce.comConsulting

  • User/Admin of ExactTarget/Marketing Cloud

  • Dataimportation and cleaning using different API tools

  • Abilityto review and create EnterpriseResource Documentation (ERD) documentation

  • Project ManagementSkills

  • Knowledge andunderstanding of SFDC Lightning Environment

  • Work/execute underagile methodology

Success Attributes:

  • Abilityto lead team of CRM BAs

  • Abilityto work with and influence senior leadership as well as explain complex salesforce.comsolutions and process in layman’s terms

  • Abilityto prioritize projects, and manage multiple stakeholders

  • Developmentof custom objects, fields and formulas, custom reports, dashboards, workflows,validation rules etc.

  • Abilityto gather/analyze requirements and map them to solutions that leverageSalesforce functionality

  • Develop,test and deploy complex IT solutions on a global scale

  • Developgovernance plans for multi-tenant, multi-business org

  • Abilityto think globally and understand the impact of changes to multi-tenant global environment

  • Abilityto use creativity to find solutions to complex business problems

  • Changemanagement skills

  • Understandingof and ability to work in and across the Salesforce.com Ecosystem

  • Knowledgeof Salesforce.com Architecture and how to manage and evolve to meet businessneeds

  • Timemanagement and ability to manage multiple projects, people and roadmaps forbusiness across the globe

  • Self-motivatedand self-directed to take action to accomplish goals and keep team andstakeholders informed

  • Effectivecommunication skills-written and verbal

  • Abilityto embrace a diverse work environment and manage conflicting priorities

  • Abilityto influence people

  • Abilityto work early morning/late night hours to accommodate global time zones

Job Marketing

Primary Location Region - Europe

Other Locations Belgium-VAN-Mechelen, Netherlands-NH-Schiphol

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: REG01452