Wyndham Worldwide Front Office Agent in La Hulpe, Belgium

Front Office Agent

Description

Position Summary

To assist guests with any needs or questions that arise during check-in and checkout.

Essential Functions

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  • Welcomes guests, solves minor problems, and ensures guests have a great stay.

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  • Enters data into computer, including some minor accounting functions.

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  • Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.

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  • Solves guest-related problems within scope of authority.

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  • Enters wake-up call requests into PBX system.

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  • Generates reports for Front Desk, Engineering, and Housekeeping.

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  • Performs all accounting duties including posting charges, account settlements, and shift closing.

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  • Answers phones and relays messages to guests as well as other conference center associates.

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  • Brings mail, packages, and messages to guests as needed.

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  • Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system. Handles all cash transactions and maintains a personal bank.

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

Qualifications

- Good presentation

- Flexible

- Fluent in Dutch, English and French

- Dynamic

- Organized

- Team player

Job: Guest Services

Primary Location: Belgium-Walloon Brabant-La Hulpe

Employee Status: Contractual

Schedule: Full-time

Organization: WHG - Intl Hotel Management

Job Posting: Oct 6, 2017, 7:43:11 AM

Requisition ID: 1714911