Danaher Corporation Salesforce Business Analyst in Ghent, Belgium
Danaher Company Description
Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Ghent - Belgium, Esko employs around 1,500 people worldwide. Its global sales and support organization covers Europe, the Americas, Northern and Southern Asia.
SalesForce is the main platform used by our Marketing, Sales and Customer Service departments with more than 700 users worldwide. To work out new change and project requests we are looking for a SalesForce Business Analyst to reinforce the team. As a SalesForce Business Analyst you act as a liaison between business and IT in order to understand the business process, to describe the business requirements as well as the robust functional design and configuration in SalesForce. * You pro-actively build and document business process knowledge in the Marketing, Sales and Service domain. * You challenge & translate the business needs into business requirements in line with business process and the systems capabilities & guidelines. * You analyse and define the optimal solution taking the business objectives and the technical constraints into account, thereby liaising with the business stakeholders and the IT application experts. * You describe the functional specifications for solutions on our main platform SalesForce as well as the integration with other systems. * You present solutions to the business stakeholders. * You define the test strategy and describe the acceptance criteria related to the business requirements. * You commit on the priorities and timelines for tasks related to projects and changes as discussed with the business stakeholders and the project teams. * You configure SalesForce based on the best practices. * You provide hands-on, expert-level functional assistance and 3rd line support to our business key users or external partners. * You prepare an RFP when appropriate, evaluates suppliers’ proposals from a functional perspective and supports the supplier selection process.
* Minimum bachelor degree. * Minimum 3 years experience in IT or business function. * You have good knowledge of Marketing, Sales and service processes. * You have experience in process design using BPMN as a process modelling standard. * You have experience in business requirements gathering using proven techniques (user stories, use cases, …) * You have proven functional knowledge of the Salesforce product suite including Sales Cloud, Service Cloud, Pardot * You have configuration experience using the Salesforce point-and-click developer interface. * You have deployment experience in SalesForce. * You have functional knowledge of ServiceMax is an advantage. * You have a strong background in the design of enterprise systems as part of a complete software product lifecycle. _Your competencies_ * You have a proactive attitude, i.e. ‘avoid’ rather than ‘react’. * You have excellent communication skills in Dutch and English. * You have the ability to communicate solutions clearly and effectively both orally and in writing. * You are able to commit and deliver work based on well-established priorities. * You are able to sell and present ideas * You are structured * Must stay calm under pressure – take decisions and support them
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including health care, environment and industrial. With more than 20 operating companies, Danaher’s globally diverse team of over 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team!
Job Function: Information Technology
Primary Location: EMEA-Western Europe-Belgium-VOV-Ghent
Req ID: ESK002254