BD (Becton, Dickinson and Company) Technical Service Manager Benelux in Erembodegem, Belgium
Job Description Summary
Technical Service Manager
The Technical Service Manager (TS Mgr) is responsible for managing Installation, Repair and Maintenance of the BD Biosciences and BD Diagnostic Systems instrumentation in the assigned territory.
Create an environment to achieve customer loyalty. Interacts with key customers and negotiates/defines the most appropriate service offering.
Lead a team of FSE (field service engineers), team leaders and support staff, coaches them in their personal and team development and manages performance based on service metrics.
Leverages internal relationships to enhance business performance and customer experiences and collaborates closely with sales and marketing managers for executing service strategies.
Promotes and develops the portfolio of Services and marketable service offerings to customers and;
Responsible for service quality and customer satisfaction relative to service execution and service level agreement compliance,
The successful person will also take responsibility for service revenues and departmental costs, for developing budget, forecasts and managing financials to meet targets etc.
University Degree in Engineering in a related technical or business discipline or equivalent combination of related education and experience
Candidate must be willing to travel within the assigned territory
Proven leadership and ability to orchestrate resources and motivate teams
Experience in managing a P&L
Experience in servicing instruments in medical or research industries is a plus
Strong Leadership skills & change management skills
Proven ability to influence and drive change through written and verbal communication skill
Understanding of customer/marketplace and drivers that influence customer behavior
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
Experience in using MS Office suite, ServiceMax and analytical tools (QlikSense)
Languages: Dutch, French, English
A varied function with international contacts within a company with an important social contribution in a value driven organization
An informal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop
A very attractive remuneration package
- Please apply via www.bd.com/careers .
Primary Work Location
BEL Erembodegem - Dorp 86
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.