BD (Becton, Dickinson and Company) European Technical Instrument Expert in Erembodegem, Belgium

Job Description Summary

Job Description

European Technical Instrument Expert

If you have in-depth technical knowledge, analytical strengths and project management skills, then join us and combine them in this high-profile European Technical Instrument Expert role with BD, a global leader in Medical Technology.

Permanent

BEL Erembodegem - Dorp 86

Responsibilities

As European Technical Instrument Expert you will provide expert level technical support, information and training to all the regions in EEMA and to in-house functions e.g regulatory, sales and Marketing, EISC and TSC. You will be working on special assignments and projects which underpin Technical Support Operations where considerable judgment and initiative is required. You will be asked to act as the liaison between EEMA and the relevant US departments particularly the Product Technical Support group.

Your scope of responsibility

1.Training & Operational guidance

You will develop, plan and conduct technical training programs, monitor and support the Technical Instrument Specialists (locally and regionally) in giving technical trainings in order, not only, to ensure a qualitative product is being developed, but also to ensure the quality of the execution of the training. Develop and communicate technical guidelines, procedures, resources and documentation (such as car stock policies, SOP’s, spare parts recommendation for car stock policy, etc…) for the field & desk-based technical support associates

  1. Technical support for new products & Onsite support, diagnostics & troubleshooting

You will give technical support remote and on site (such as installations, de-installations, certifications (IQ & OQ), repairs, etc…) for new BD technical support related instruments and systems in order to deliver a qualitative service in accordance to the Service Level Agreements. Perform computer networking, LIS connection, software integration of BD instruments and BD data management systems to customer informatics systems. Investigate, diagnose, troubleshoot and support the customer on site for complex unsolved technical problems reported by the customer.

3.Technical Mentorship & Quality monitoring

You will support the Technical Instrument Specialist with technical guidance, advice and knowledge on new BD Technical Support instruments. You will lead the Technical forum and screen, monitor and analyze technical data, such as failure analysis, instrument quality, result quality & reliability. You will provide written documents of very high quality as required on product reliability, failure analysis & proposed technical solutions to the WW Product Technical Support group in order to continuously guarantee quality.

4.Administrative reporting & Launch and prelaunch activities

You will manage the personal planning and administration, as required by management of instrument related Engineering Change Order's (ECO), Field Corrective Action, Service Bulletin, Service CD’s and general technical documentation. You will also bring your expertise during prelaunch activities on the design of new products. You will also manage the support strategy from a technical perspective for new products.

Finally you will inform, support and interact with key customers upon regional request in order to offer specialized or customized solutions that go beyond the standards BD offering.

Profile

As a candidate for the role of European Technical Instrument Expert. You’re an engineer in mechanics or equivalent. You have minimum 5 years of experience on the field as technical service engineer or equivalent. You have a technical expert and a constant learner mentality. Ideally you have an experience as 3rd line support engineer position. You’re autonomous and stress resistant. You have a strong track record in reporting in a matrix environment. You’re fluent in English and you’re ready to travel up to 25%

Company

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.