Cisco SP Customer Support Engineer in Diegem, Belgium
SP Customer Support Engineer
Location: Diegem, Brabant, Belgium
Area of Interest Engineer - Network
Job Type Professional
Technology Interest Networking, Service Provider
Job Id 1206214
Cisco are always looking to identify talented people. If you are reading this posting then we may not have an open job right now, however it is highly likely we will in the future. If you are interested in working for Cisco in this capacity then please submit your details and CV or resume against this requisition so that when a suitable vacancy arises a Cisco representative can contact you directly.
What You'll Do
As TAC Customer Support Engineer you will work on complex and in depth networking problems requiring strong analytical, problem solving, engineering, and communication skills. You will be responsible for driving successful resolution of technical issues reported by customers and thinking on innovative ways to avoid issues in the future.
The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using TAC lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with Customers and internal stakeholders.
You will represent Cisco every day in every cases always thinking in the best interest of our Customers.
You will also detect potential design issue in the customer network in order to provide best practices and suggestions for customers to implement their solutions in the most efficient way.
Who You Are
You Ready to use your analytic skills to troubleshoot sp edge devices and topologies
• Excellent knowledge and understanding of the different OSI layers mostly L1-L2-L3-L4
• Knowledge in protocols like TCP, UDP, DHCP, FTP, TFTP, PPP, PPPoE, L2TP, RADIUS is highly desired but not mandatory.
• Experience in Service Provider network environments is also desired, preferibly with the network Edge and Aggregation layers is highly desired (more specific with Cable/DOCSIS, Service Provider WiFi, Broadband Network Gateway)
• Strong knowledge in IOS, IOS-XE and IOS-XR CLI
• You are familiar with Linux/UNIX.
• You are not scare of learning new technologies
• You are a team player.
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Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.