General Electric Product Service Manager DGS/ULS in Diegem, Belgium
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technologies and services to meet the demand for increased access, enhanced quality and more affordable
healthcare around the world. GE works on things that matter - great people and technologies taking on tough
challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery,
biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps
medical professionals deliver great healthcare to their patients.
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The Product Service Manager manages a product-specific FSE team in a zone. He/ She creates an environment to achieve ultimate customer loyalty. He/ She provides leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GEHC Systems products and the growth of the service contract base.
The product service Manager supports the achievement of the operating plan, including the support to the sales and productivity initiatives for his/her products. He/ She can additionally be a Customer Relationship Manager for the key customers in his geographical vicinity. He/ She is the key link between the Director of Services and the Product Service Director, supporting the P&L on one side and getting the adequate technical product support on the other side.
Key responsibilities/essential functions include:
Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development
Supports the achievement of the Operating Plans (OP), receivables, past dues
Optimizes resources & manpower deployment to achieve OP & productivity targets for product specific business segment
Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization)
Leads and cultivates a culture of GE Values and integrity
Develops strong customer relationships and supports “one GE Healthcare Services” for the customer
Proactively identifies customer needs and develops and implements customer specific solutions
Leads service delivery, which continuously meets customer expectations
Leverage internal relationships to enhance business performance and customer experiences
Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures
Drives change initiatives as required to improve efficiencies and execute on business commitments. Support other modalities in a boundaryless fashion, to help deliver the GE HCS commitment to the business and the customers
Willing to travel extensively within the country as required
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure
Follow and comply with existing EHS rules and procedures. Involved in EHS activities and programs on the site (eg training, accident reporting etc.)
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Provide an environment where all required elements of maintenance (preventative maintenance, FMI’s dispatches) are completed in the prescribed timeframes Qualifications/Requirements:
Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent education or Associates Degree with proven experience, or a High School Diploma/GED and very strong experience servicing electronic equipment or equivalent knowledge or experience
Highly motivated team-player
Demonstrated ability to train/mentor peers
Prior project or technical leadership experience and exceptional interpersonal skills
Strong customer-service skills with experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the Healthcare Industry
Strong written and verbal communications skills with the ability to communicate complex technical issues in an easy to understand manner Desired Characteristics:
Experience interfacing with both internal team members and external customers as part of a solution based service process
Change agent and process oriented with the ability to drive improvements in efficiency
Knowledge of Healthcare marketplace Locations: Belgium; DiegemGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.