Schneider Electric Technical Support Specialist Electrical Distribution in Capital Region Brussels, Belgium

_Mission: _

Improve Customer Satisfaction by providing a high quality professional Primary Technical Support for Low Voltage Electrical DistributionSchneider Electric customers.

Resolve, close or escalate technical customer requests particularly on products, prices, discounts, application information during the pre-sales, sales & after-sales processes.

The candidate needs to take ownership and ensure the customer is satisfied before closing any request.

  • Assure a proper resolution for any request related to product replacement, on-site intervention, technical complaints and product quality returns.
  • Detect opportunities to serve the customer while addressing customer support requests.
  • Coordinate with relevant Quotation, Sales or Marketing contacts for special prices.

It’s also important the candidate is willing to ;

  • Develop skills related to new products, technologies and applications.
  • Communicate to relevant Quality, Sales & Marketing people.
  • Liase between customers, after-sales and marketing regarding product quality returns.
  • Identify new business opportunities and quote product and equipment in line with customers’ requests.

Responsibilities:

  • Provide first level of technical pre-sales & post-sales support on Low Voltage Electrical Distributionproduct selection and application information by phone and email e.g. product installation, technical characteristics, technical complaints.
  • Be responsible for back-up (Dutch, French or English languages) of tasks performed in the Customer Care Center (technical support, generalist, lead management, etc).
  • Issue quotations (tendering) in line with customer requests and required standards e.g. cross references, configuration, mix of products in cooperation with local country representatives.
  • Ongoing proactive research and training on new products, technologies and applications.
  • Participate in the Customer Care continious improvement processes by dealing with complaint and knowledge management.

Requirements:

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  • Education:Technical Support Center Specialist (Electrical Distribution)

We are looking to hire a Master or Bachelor in Electrical Engeneering with Technical Support, Inside Salesand/or Customer Service environment

  • Industrial Engineering Degree with 2-4 years of work experience
  • Graduate Degree with 3 – 5 years of work experience

  • Fields of experience:

  • Electricity, Electrical Distribution, Energy Management
  • Protection, Control and Management of electrical systems
  • Communication protocols (Modbus, Ethernet, etc)
  • Electrical Distribution and Protection (Contactors)

  • Fluency required(= speak, read and write):

  • Primary > Dutch and French
  • Secondary > English

  • Working electrical knowledge and experience on Schneider Electric products is a big plus..

Excellent interpersonal, communications and time management skills but also be able to work towards individual and team goals and show flexibility to learn quickly.

  • Have the capability to understand customer requestby using his/her problem solving skills and demonstrate an attitudeto* understand and explain*technical information.

Primary Location: BE-Brussels-Capital Region-Brussels

Schedule: Full-time

Unposting Date: Ongoing

Req ID: 003M7X