Agilent Technologies, Inc. Field Service Engineer for Belgium & Luxembourg, in Brussels, Belgium

Description

Every day, Agilent Field Service Engineers help customers solve issues at labs where scientists are making discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Belgium and Luxembourg, you will work at a variety of labs, so having a solid understanding of Agilent’s portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital.

Your tasks: You will be responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

  • Installs and optimizes hardware/software/network products and configurations at customer sites.

  • Diagnoses and resolves product performance problems.

  • Performs maintenance and repair services.

  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

  • Serves as an internal resource on technical issues.

  • Train other field engineers and customers in the solutions.

Qualifications

Your profile:

  • You have a Bachelors or Master Degree within the science field – eg. chemistry, analytical chemistry biochemistry, biotechnology or similar

  • Min. 3 years of experience in a similar position or experience as an end user

  • Good knowledge of Spectroscopy (ICP & OIS) and/or Chromatography (LC & GC)

  • Has proven track-record in logical troubleshooting techniques

  • Experience with the Agilent solutions is desired but not a requirement

  • Excellent verbal and written communication skills

  • Fluent in English, Dutch and French

  • You enjoy travelling and visiting customers every day

Application: Please forward your application and CV as soon as possible via our online recruitment system.

About Agilent: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Date Posted: 26/Jul/17

Requisition: 2071999

Job Title: Field Service Engineer for Belgium & Luxembourg,

Business: Agilent CrossLab Group

Job Category: Support / Service

Job Sub-Category: Field Service Engineer

Region: Europe

Country or Area: Belgium

State/Province: Belgium

Town/City: Brussels

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: Occasional

Duration (Temp Positions Only): Not applicable

HR Country Location: Belgium

HR Town/City Location: Brussels