Xerox Client Manager- BeLux in Brussels, Belgium

We have a fantastic opportunity for an experienced Sales/Account Manager to join our Sales team in Brussels as a Client Manager, responsible for leading sales across a number of strategic and large accounts in Belgium and Luxemburg. The successful candidate will be responsible for building and maintaining effective relationships with a defined customer base, to ensure a high level of satisfaction and increase revenues. He/she will also be expected to identify, develop and close new business, serving as the primary interface for all products and services, and creating demand for the organisation's products and services by raising their profile with customers.

The Client Manager will be part of a high performing team, reporting to the Sales Director for BeLux. They will have the opportunity to manage the relationship with some of our most prestigious clients and use their knowledge and experience to assess their industry, business and IT environment in order to match Xerox offerings and generate a consistent pipeline for business performance.

Key Responsibilities

  • Lead Account Business Planning (ABP) to plan, forecast and secure results, including aligned delivery

  • Lead development of business case strategy for client

  • Build, maintain/grow client key stakeholder relationships -CIO and Functional VPs, to offer/execute insights and value delivered by service offerings

  • Up sell/cross-sell opportunities

  • Define and meet Win Strategy Criteria, using sales specialists, solution architects and other specialist roles to craft specific offering and technical requirements for statement og works and solutions

  • Lead development of proposal/RFP in partnership with Bid Center

  • Partner with delivery to support status meeting process to continuously leverage new service offers, retain client accounts and grow profitable revenue


  • Responsible for average accounts and/or dollar quota/territory compared to the company’s average

  • Sell complex products or services, develop new accounts and/or expand existing accounts

  • Has high level of authority or opportunity to set and negotiate product/service terms

  • May act as a lead in a team when presenting products/services to existing or prospective customers

  • Influence customers and diffuse potential problems

  • Anticipate customer needs and identify appropriate alternatives

  • Determine and develops approach to solutions

  • Fluent in English, French and Flemish

  • Comparable Account and industry- based sales experience

  • Knowledge of current/next generation services offerings

  • Deep Industry knowledge- business process and competitive landscape

  • IT Standard knowledge – especially infrastructure, workflow automation and integration into ERP systems

  • Demonstrated negotiation skills balance client requirements with business case for deal

  • Demonstrated CIO and Other C-level interaction and insight-based influence

  • Proven ability to solve a range complex problems; take a new perspective using existing solutions

  • Capable of exercising judgment within defined procedures, practices and policies to obtain solutions

  • Ability to work independently with minimal guidance.

Title: Client Manager- BeLux

Location: Belgium-Brussels - Capital Region

Requisition ID: 17003332

Virtual/work from home? No