Chemours Customer Services Representative in Beveren, Belgium

MAIN RESPONSIBILITIES

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Pro-actively interacts with customers.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers.

  • Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.

  • Receives and processes all types of customer orders including complex and/or Export orders.

  • Is responsible for inquiry & order handling process from beginning to end.

  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.

  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

  • Is able to provide backup coverage for other CSR’s for standard transactions.

SKILLS

  • Bachelor degree or equivalent through experience

  • Proficient in Word and Excel, knowledge of SAP is a plus.

  • Very good knowledge of Dutch, English and either French or German.

  • Good knowledge of Italian or Spanish is an asset.

  • Excellent communication skills

  • Problem-solver

  • Highly focused on customer satisfaction

  • Accurate worker

  • In possession of a driver’s license

  • MAIN RESPONSIBILITIES*

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Pro-actively interacts with customers.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers.

  • Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.

  • Receives and processes all types of customer orders including complex and/or Export orders.

  • Is responsible for inquiry & order handling process from beginning to end.

  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.

  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

  • Is able to provide backup coverage for other CSR’s for standard transactions.

SKILLS

  • Bachelor degree or equivalent through experience

  • Proficient in Word and Excel, knowledge of SAP is a plus.

  • Very good knowledge of Dutch, English and either French or German.

  • Good knowledge of Italian or Spanish is an asset.

  • Excellent communication skills

  • Problem-solver

  • Highly focused on customer satisfaction

  • Accurate worker

  • In possession of a driver’s license

  • MAIN RESPONSIBILITIES*

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Pro-actively interacts with customers.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers.

  • Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.

  • Receives and processes all types of customer orders including complex and/or Export orders.

  • Is responsible for inquiry & order handling process from beginning to end.

  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.

  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

  • Is able to provide backup coverage for other CSR’s for standard transactions.

SKILLS

  • Bachelor degree or equivalent through experience

  • Proficient in Word and Excel, knowledge of SAP is a plus.

  • Very good knowledge of Dutch, English and either French or German.

  • Good knowledge of Italian or Spanish is an asset.

  • Excellent communication skills

  • Problem-solver

  • Highly focused on customer satisfaction

  • Accurate worker

  • In possession of a driver’s license

  • MAIN RESPONSIBILITIES*

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Pro-actively interacts with customers.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers.

  • Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.

  • Receives and processes all types of customer orders including complex and/or Export orders.

  • Is responsible for inquiry & order handling process from beginning to end.

  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.

  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

  • Is able to provide backup coverage for other CSR’s for standard transactions.

SKILLS

  • Bachelor degree or equivalent through experience

  • Proficient in Word and Excel, knowledge of SAP is a plus.

  • Very good knowledge of Dutch, English and either French or German.

  • Good knowledge of Italian or Spanish is an asset.

  • Excellent communication skills

  • Problem-solver

  • Highly focused on customer satisfaction

  • Accurate worker

  • In possession of a driver’s license

  • MAIN RESPONSIBILITIES*

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Pro-actively interacts with customers.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers.

  • Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.

  • Receives and processes all types of customer orders including complex and/or Export orders.

  • Is responsible for inquiry & order handling process from beginning to end.

  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.

  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

  • Is able to provide backup coverage for other CSR’s for standard transactions.

SKILLS

  • Bachelor degree or equivalent through experience

  • Proficient in Word and Excel, knowledge of SAP is a plus.

  • Very good knowledge of Dutch, English and either French or German.

  • Good knowledge of Italian or Spanish is an asset.

  • Excellent communication skills

  • Problem-solver

  • Highly focused on customer satisfaction

  • Accurate worker

  • In possession of a driver’s license

  • MAIN RESPONSIBILITIES*

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Pro-actively interacts with customers.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers.

  • Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.

  • Receives and processes all types of customer orders including complex and/or Export orders.

  • Is responsible for inquiry & order handling process from beginning to end.

  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.

  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

  • Is able to provide backup coverage for other CSR’s for standard transactions.

SKILLS

  • Bachelor degree or equivalent through experience

  • Proficient in Word and Excel, knowledge of SAP is a plus.

  • Very good knowledge of Dutch, English and either French or German.

  • Good knowledge of Italian or Spanish is an asset.

  • Excellent communication skills

  • Problem-solver

  • Highly focused on customer satisfaction

  • Accurate worker

  • In possession of a driver’s license

  • MAIN RESPONSIBILITIES*

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Pro-actively interacts with customers.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers.

  • Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.

  • Receives and processes all types of customer orders including complex and/or Export orders.

  • Is responsible for inquiry & order handling process from beginning to end.

  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.

  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

  • Is able to provide backup coverage for other CSR’s for standard transactions.

SKILLS

  • Bachelor degree or equivalent through experience

  • Proficient in Word and Excel, knowledge of SAP is a plus.

  • Very good knowledge of Dutch, English and either French or German.

  • Good knowledge of Italian or Spanish is an asset.

  • Excellent communication skills

  • Problem-solver

  • Highly focused on customer satisfaction

  • Accurate worker

  • In possession of a driver’s license

  • MAIN RESPONSIBILITIES*

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Pro-actively interacts with customers.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers.

  • Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.

  • Receives and processes all types of customer orders including complex and/or Export orders.

  • Is responsible for inquiry & order handling process from beginning to end.

  • Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.

  • Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.

  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

  • Is able to provide backup coverage for other CSR’s for standard transactions.

SKILLS

  • Bachelor degree or equivalent through experience

  • Proficient in Word and Excel, knowledge of SAP is a plus.

  • Very good knowledge of Dutch, English and either French or German.

  • Good knowledge of Italian or Spanish is an asset.

  • Excellent communication skills

  • Problem-solver

  • Highly focused on customer satisfaction

  • Accurate worker

  • In possession of a driver’s license