J&J Family of Companies Manager Regional Service Owner - Requirement Specialist rRDS EMEA in Beerse, Belgium
The EMEA rRDS Regional Service Owner will support the business aspects of Business Analysis region wide. This will include providing education to management, training and coaching of BAs, supporting/leading BA Community of Practice with the overall goal of supporting the business needs of the J&J businesses and accelerating business insights across the IT enterprise. This role will be responsible for defining global IT AS service models as well as the delivery of those services in the region. This role will report directly to the rRDS Global Service Owner.
Accountable for the overall delivery of services in the region, ensuring that service performance meets or exceeds established goals / SLAs, including on-time and on-budget delivery of orders. Responsible for addressing issues and challenges pertaining to the service in the region, and expediting / resolving issues that may require partnership across the organization.
Build and manage a regional capability & Community of Practice for BAs. Operates, and continually improves rRDS in the region. Understand service demand in the region and manage prioritization. This includes the management and selection of vendor resources that are employed to deliver the service in the region.
Take overall accountability for proposing service-based solutions to customers. This includes providing estimates and quotes in coordination with the professional service support center and other service-based teams. May be responsible for providing / improving tools to assist the professional service support center during estimate and quoting activities.
Collaborate across Application Services to identify and communicate integration issues between services. Connect enabling teams such as the development centers, professional services support center, and other service-based teams, to ensure a positive overall service delivery experience for customers.
Shape the strategy for the service both regionally and globally. In collaboration with the Global Service Owner, define regional policies, processes, and procedures while adhering to global standards including Agile, SLDC, and Portfolio Management.
Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve service performance or address emerging / unmet customer needs.
Collaborate with the business, internal AS partners, and AS leadership to shape vendor selection and management strategies for both technology and professional services, particularly niche or region-specific vendor strategies.
Collaborate with internal partners and customers to estimate and quantify the impact and business value of key initiatives
Manage BA knowledge transfer through proper channels and audience
A minimum of a Bachelor degree preferably in Computer Science
Background or experience in development projects using different types of applications such as SAP or other ERP platforms. web, data analytics, software as a service, salesforce.com or other applications supporting industries as described above
Strong verbal and written communication skills
Analytical, and problem-solving skills
Experience developing and delivering IT services/development projects in large complex enterprises required.
Must be able to solve complex business problems and present recommendations to senior management effectively
Must have good planning, organizational, and decision-making skills
Must be able to define, shape, and drive projects to completion while effectively collaborating strategically with others with little supervision
Proven ability to lead and influence others at multiple levels within the organization
Software Development Lifecycle experience with waterfall as well as agile frameworks, experience with GXP environment helpful
Janssen Cilag Ltd. (7360)