The Estee Lauder Companies MAC Store Manager - PRO store Antwerpen in Antwerpen, Belgium

MAC Store Manager - PRO store Antwerpen

We are looking for a hands-on store manager, wanting to drive the store to guarantee a 5 STAR service destination for all visitors to be welcomed at.

What are your responsabilities?

1. Customer Service

  • Ensure staff is capable of delivering consistent, excellent service in accordance with our standards.

  • Provide staff with constant coaching and feedback on client welcoming, body language, selling skills.

  • Develop and utilize CRM

  • Ensure consistent dramming and sampling

  • Ensure each customer is navigated through the different options of the store and encourage to touch – and play in set-up play areas

2. Coaching & Development

  • Recruit, hire and develop top Artist and management professionals.

  • Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress

3. Sales Performance

  • Set individual sales/transactions targets per day for each staff member

  • Determine and communicate individual and team sales goals and hold staff accountable for results

4. Administration/Operations

  • Roll-out locally adapted merchandising based on local (door) customer preferences, highlighting bestsellers and hero products

  • Execute new launch displays, collateral placement, etc.

What do we expect?

  • Proven retail management/assistant retail management experience preferably within cosmetics

  • The ability to provide inspirational, authentic and personalized customer service

  • Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

  • Proven track record of leading a team to achieve sales and customer service targets

  • Experience of creating and executing in-store events

  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

What's in it for you?

Working for the Company you get the advantages and benefits of a large organization, but with a family ethos at the heart of it.

Ploegendienst Overdag

Functie Retail - Store

Type functie Vaste aanstelling

Dienstverband Fulltime

Primaire locatie Europe, Middle East, Africa-BE-VAN-Antwerpen

Organisatie MAC

Language: nl

Job Number: 177354