The Estee Lauder Companies MAC Store Manager - PRO store Antwerpen in Antwerpen, Belgium
MAC Store Manager - PRO store Antwerpen
We are looking for a hands-on store manager, wanting to drive the store to guarantee a 5 STAR service destination for all visitors to be welcomed at.
What are your responsabilities?
1. Customer Service
Ensure staff is capable of delivering consistent, excellent service in accordance with our standards.
Provide staff with constant coaching and feedback on client welcoming, body language, selling skills.
Develop and utilize CRM
Ensure consistent dramming and sampling
Ensure each customer is navigated through the different options of the store and encourage to touch – and play in set-up play areas
2. Coaching & Development
Recruit, hire and develop top Artist and management professionals.
Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress
3. Sales Performance
Set individual sales/transactions targets per day for each staff member
Determine and communicate individual and team sales goals and hold staff accountable for results
Roll-out locally adapted merchandising based on local (door) customer preferences, highlighting bestsellers and hero products
Execute new launch displays, collateral placement, etc.
What do we expect?
Proven retail management/assistant retail management experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
Proven track record of leading a team to achieve sales and customer service targets
Experience of creating and executing in-store events
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
What's in it for you?
Working for the Company you get the advantages and benefits of a large organization, but with a family ethos at the heart of it.
Functie Retail - Store
Type functie Vaste aanstelling
Primaire locatie Europe, Middle East, Africa-BE-VAN-Antwerpen
Job Number: 177354